Shipping policy
At SmartSlide.shop, we aim to provide a straightforward shipping experience wherever our customers are located.
1. Free Worldwide Shipping
We provide free shipping worldwide on orders placed through SmartSlide.shop.
There is no standard shipping charge for eligible orders regardless of the customer's destination.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery time is calculated based on normal shipping conditions and may vary according to destination, carrier operations, customs procedures, weather conditions, public holidays, local disruptions, or other circumstances beyond our reasonable control.
3. Order Processing
Orders must be processed and prepared before shipment.
Once your order has been dispatched, available tracking information will generally be sent to the email address provided during checkout.
4. Tracking
Where tracking is available, customers can use the tracking information provided after shipment to monitor delivery progress.
Please allow reasonable time for tracking information to become active after a shipping label has been created or the package has been handed to the carrier.
5. International Orders
SmartSlide.shop ships internationally.
International deliveries may be subject to customs processing, import requirements, local regulations, or other procedures imposed by the destination country.
Where applicable, customs duties, taxes, import fees, or similar government charges may be governed by the rules of the destination jurisdiction.
6. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your shipping information, contact support@SmartSlide.shop immediately.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered fulfillment or shipment.
7. Delayed Packages
If your order has not arrived within the expected timeframe, please check your tracking information first.
If tracking does not provide a clear explanation, contact us with your order number so our team can assist you.
8. Lost or Damaged Shipments
If your package appears to have been lost in transit or arrives damaged, contact support@SmartSlide.shop as soon as reasonably possible.
For damaged shipments, photographs of the package and product may be requested to help us investigate the issue.
9. Contact Us
For shipping assistance:
SmartSlide.shop
10592 Chem. de la Côte-de-Liesse
Lachine, QC H8T 1A4
Canada
Email: support@SmartSlide.shop
Phone: (416) 464-6018
Website: SmartSlide.shop