Shipping policy
SmartSlide is committed to making delivery simple and convenient.
Free Worldwide Shipping
We currently offer:
FREE SHIPPING WORLDWIDE
No standard shipping charge is added to eligible orders.
Processing Time
Orders are generally processed within 1–3 business days.
Processing begins after the order has been successfully received and payment has been authorized.
Orders placed during weekends or public holidays may begin processing on the next business day.
Estimated Delivery
Our estimated delivery time is:
7–10 business days
This is an estimated timeframe rather than a guaranteed delivery date.
Actual delivery may vary depending on destination, carrier operations, customs processing, weather, holidays, and other circumstances outside our reasonable control.
Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Tracking information may take some time to become active after the package enters the carrier's system.
International Shipping
SmartSlide ships internationally.
Customers outside Canada may be responsible for applicable customs duties, import taxes, brokerage charges, or other government-imposed fees where such charges are legally applicable.
Any applicable customs or import charges are generally determined by the destination country's authorities rather than SmartSlide.
Delivery Delays
While we aim to meet our estimated 7–10 business day timeframe, delays can occur because of:
- Customs processing
- Severe weather
- Carrier disruptions
- Public holidays
- Incorrect address information
- High shipping volumes
- Events beyond reasonable control
If an order is significantly delayed, please contact us so we can investigate.
Québec consumer rules may provide specific cancellation rights if an online order is not delivered within legally applicable time limits, including certain circumstances involving a 30-day period.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an address error, contact us as quickly as possible at:
We will attempt to assist before the order is dispatched.
Delivered but Not Received
If tracking shows that an order has been delivered but you cannot locate it, please:
- Check around your property.
- Check with household members or building management.
- Contact the carrier where appropriate.
- Contact SmartSlide if the package remains missing.
We will work with you to investigate the delivery.
Shipping Questions
For shipping assistance, contact:
Please include your order number whenever possible.