Refund policy
At SmartSlide, we want you to feel confident when shopping with us. If you're not satisfied with your purchase, we offer a 30-day free return and refund policy, subject to the conditions below and any mandatory rights that apply under applicable consumer protection laws.
Nothing in this policy is intended to limit any non-waivable consumer rights.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for our standard return policy, the product should generally be:
- Unused
- In its original condition
- Free from damage caused by misuse
- Returned with its original packaging where reasonably possible
- Accompanied by proof of purchase or order information
If a product has been used only to reasonably inspect or verify it and otherwise remains in suitable return condition, please contact us so we can review the situation.
Free Returns
SmartSlide provides free returns for eligible orders under this policy.
Before sending an item back, please contact:
Do not send a return to the business address unless our customer service team specifically instructs you to do so.
We will provide the appropriate return instructions.
Damaged Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or unusable, contact us as soon as reasonably possible.
Please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging when relevant
Depending on the circumstances, we may offer:
- A replacement
- A refund
- Another appropriate resolution
If the issue resulted from shipping damage or a product defect, SmartSlide will work with you to resolve it without unnecessary inconvenience.
Incorrect Products
If you receive an item that does not match your order, please contact us before returning it.
We will review the order and arrange an appropriate solution.
Refunds
Once an eligible return is received and reviewed, SmartSlide will process the applicable refund.
Refunds are generally issued to the original payment method.
The time required for the funds to appear in your account may depend on your payment provider or financial institution.
Refund for Cancellation Rights
Certain online purchases may be subject to statutory cancellation rights under Québec's Consumer Protection Act and other applicable laws. For example, Québec rules provide cancellation rights in certain circumstances where required information was not properly provided or where delivery obligations are not met.
Where applicable law provides a greater or different right than this voluntary 30-day policy, the applicable legal right will continue to apply.
Exchanges
If you would like a different product, size, or configuration, please contact our support team.
Depending on inventory availability, we may recommend returning the original item and placing a new order.
Non-Returnable Situations
A return may be refused or adjusted where an item has been materially damaged after delivery through misuse, improper installation, unauthorized modification, or other actions unrelated to a product defect.
This does not affect mandatory legal rights concerning defective or non-conforming goods.
Questions About Returns
For assistance with a return or refund:
Email: support@SmartSlide.shop
Please include your order number so our team can assist you efficiently.