Refund policy
At SmartSlide.shop, we want you to feel confident when purchasing products from our store. If your purchase does not meet your expectations, we offer free returns and refunds within 30 days, subject to the terms and conditions described below.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received. Where reasonably applicable, products should include their original components, accessories, manuals, hardware, and packaging.
Products that have been materially altered, intentionally damaged, improperly used, or returned incomplete may not qualify for a full refund.
2. Free Returns
Eligible returns requested within the 30-day return period are free of charge.
Before sending an item back, please contact us at support@SmartSlide.shop to request return authorization and appropriate return instructions.
Please do not send products to our business address without first receiving return instructions from our customer support team. The appropriate return destination may vary depending on your location and order.
3. Return Process
To request a return, contact support@SmartSlide.shop and provide your order number, the email address associated with your purchase, the product you wish to return, and a brief explanation of your request.
If the product arrived damaged, defective, incorrect, or incomplete, photographs may help us evaluate and resolve the issue more efficiently.
Once your return request is approved, we will provide applicable instructions for completing the return.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If an item arrives damaged, defective, incomplete, or different from the product you ordered, contact us as soon as reasonably possible at support@SmartSlide.shop.
Please include your order number and, where possible, photographs showing the issue. We will review the matter and provide an appropriate resolution.
5. Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, payment processor, or financial institution.
6. Order Cancellations
If you wish to cancel or modify an order, contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled after it has entered processing, fulfillment, or shipment. If the order has already shipped, you may request a return after receiving it in accordance with this policy.
7. Exchanges
If you need a different product or size, contact our customer support team. Depending on product availability and the circumstances of your request, we may recommend returning the original item and placing a new order.
8. Contact
For return or refund assistance:
SmartSlide.shop
Email: support@SmartSlide.shop
Phone: (416) 464-6018
Address: 10592 Chem. de la Côte-de-Liesse, Lachine, QC H8T 1A4, Canada